Tuesday, January 23, 2007

Fry's Redo

I returned the hard drive to Fry's -- sort of. I returned it at the front of the store, and the guy at the returns desk took it back with no questions. We showed him the old and new drives and the different connectors. We got store credit for the drive and went to get the right one. We couldn't find one with the right connector, and then my partner, Edmond, determined that the old connector wasn't part of the drive itself -- it was an adapter! The hard drive the clerk sold me wasn't the wrong kind. It just needed the adapter to be attached! We told the guy at the returns counter and got the other hard drive back and voided the store credit voucher. We all felt a little stupid, but we also learned something new.

I still think the original clerk was a sad excuse for an employee. But at least he didn't give me the wrong device. He needs some serious training in customer service.

The deceptive adapter gives me a good idea for a story. I'll write THAT one down in my "secret" stash of ideas. :)

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